Artificial intelligence is reshaping the legal industry—from contract analysis to predictive modeling. But in mediation, AI is a tool, not a substitute. Resolution still requires human judgment, strategic insight, and contextual understanding. Technology can support the process, but it cannot lead it.

AI can assist with document review, risk assessment, and even settlement modeling. These capabilities enhance efficiency and provide valuable data. But mediation is fundamentally a human process. It involves negotiation, trust-building, and decision-making that cannot be automated.

In my practice, I integrate technology where it adds value—secure virtual platforms, AI-assisted analytics, and digital collaboration tools. But I never lose sight of the fact that resolution depends on credibility, timing, and strategic facilitation.

Legal professionals must understand both the potential and the limitations of AI in mediation. It’s not about replacing expertise—it’s about augmenting it. The best outcomes arise when technology supports, rather than supplants, the mediator’s role.

As AI continues to evolve, mediators must remain grounded in legal fundamentals and business strategy. The tools may change, but the principles of effective resolution remain constant. Mediation in the age of AI is still about people—guided by data, but driven by judgment.